Refund, Cancellation & Replacement Policy

1. No refunds

Attar World Sonar Bangla does not offer refunds under any circumstances. No product is refunded, in full or in part, for any reason. The only remedy we offer is replacement of an item that arrived damaged, on the conditions set out below. This applies to every order placed on this website and every payment method.

Attar is a perfume oil applied directly to the skin. Once a bottle has left us it cannot be resold, which is why every fragrance is offered in a 3ml size — try the small bottle before committing to a larger one.

2. Cancellations

Because we do not refund, an order cannot be cancelled once payment has been made. Please check your fragrances, sizes and delivery address carefully before you pay.

If we are unable to supply an item ourselves — for example it is out of stock or we cannot deliver to your pincode — we will offer you a replacement of equal value or, where no replacement is possible, return the amount paid for that item to the original payment method. This is the only situation in which money is returned, and it arises from our inability to supply, not from a request to cancel.

3. Replacement for damage in transit

We replace an item only when it arrived damaged — broken, cracked or leaking on delivery. Nothing else qualifies. In particular, we do not replace:

• a fragrance you did not like, or that smells different from what you expected;
• natural variation in colour, thickness or strength between lots — this is a property of genuine attar and not a defect;
• a bottle that was damaged after delivery, or while being opened or used;
• any claim that is not supported by the unboxing video described below.

4. The unboxing video is mandatory

Every replacement claim, without exception, must be supported by one continuous, unedited video that starts before the sealed parcel is opened and runs until the damage is clearly shown. The video must show:

• the sealed outer packaging, including the courier label with our shipping label visible;
• the package being opened, in a single uninterrupted take;
• each item being removed from the packaging;
• the damage to the item, clearly and close up.

A video that starts after the parcel is already open, that is cut or edited, or that does not show the courier label cannot be accepted, and the claim will be declined. We strongly recommend recording the opening of every parcel you receive from us, whether or not you expect a problem.

5. How to claim a replacement

Claims must be raised within 7 days of delivery, in the following order:

1. Submit a complaint first. Use the form on our Contact page, quoting your order number and stating that the item arrived damaged. You will be shown a complaint ID on screen as soon as the complaint is submitted. Keep it.
2. Then email the video. Send the complete unboxing video to sangatdutta65@gmail.com with the complaint ID and your order number in the subject line. If the file is too large to attach, share it through Google Drive or a similar link that we can open without signing in.

A claim is not open until both steps are complete: a complaint without the video, or a video sent without a complaint ID, will not be processed. Please keep the damaged item and all packaging until we have replied.

6. What happens next

We review the video and reply by email, normally within 3 working days. If the claim is accepted we despatch a replacement of the same fragrance and size at no charge, and you receive tracking details in the usual way. We may ask you to send the damaged item back; if we do, we arrange and pay for the collection.

If the same fragrance or size is no longer available, we will offer an alternative of equal value. A replacement is the only remedy: an accepted claim is never converted into a refund.

7. Failed and refused deliveries

Couriers normally attempt delivery twice and call before each attempt, which is why we ask for an alternate number at checkout. If a parcel comes back to us because the address was incomplete, nobody was available, or delivery was refused, no refund is made. We will contact you to arrange re-despatch, which is charged at the normal shipping rate.

8. Questions

Write to sangatdutta65@gmail.com or call +91 7003356210 or +91 9038571860, Monday to Saturday, 10am – 7pm IST. We are a small house and a person will read your message.

See also our Shipping Policy and Terms & Conditions, of which this policy forms part.